Shipping & returns

Shipping

Where we ship

United States, Canada, the United Kingdom, and Australia. The shipping charge and an estimated arrival date range are shown on every product page and again at checkout — no surprises.

Rates

• US: orders $49 and over ship free. Under $49, standard shipping is a flat $6.95 or less.
• Faster US options at checkout: Express and Priority upgrades (from about +$12.95 and +$24.95) buy priority handling and the quickest carrier method the maker offers — they don't change the country an item ships from.
• Canada, UK & Australia: flat-rate shipping shown at checkout. Any customs duties, import taxes, VAT, or brokerage fees billed on delivery are the recipient's responsibility and are not included in the price you pay us.

Handling & delivery time

• Orders are prepared within 1–2 business days.
• Many styles are made by independent European ateliers and ship from overseas — for those, please allow about 2–3 weeks from order to doorstep. The estimated arrival range on each product page reflects this before you buy.
• Multi-item orders may arrive in more than one parcel when pieces ship from different locations. Each parcel has its own tracking, and you are never charged extra shipping for a split delivery.

Tracking

You'll get a “your order shipped” email with a carrier link as soon as the parcel is scanned; until then the status shows “preparing.” Track anytime at lxintimates.com/track with your email.

Discreet delivery

Every order ships in plain outer packaging with no brand name, lingerie photos, or revealing descriptions on the outside. Packing slips omit product images.

Prices & tax

All prices are in US dollars and we don't add handling fees. Sales tax is calculated automatically at checkout based on your shipping address and shown as a separate line before you pay, as required by law.

Undeliverable or refused parcels

If a package returns to us because of an incorrect address or a refused delivery, we'll refund the item cost minus the original outbound shipping. We can re-send once the address is corrected; re-shipping is charged at the standard rate.

Lost or stolen

If tracking shows delivered but the package isn't with you, contact us within 7 days with your order number. We'll open a carrier claim and make it right with a replacement or refund. (Formally, risk of loss passes on the carrier's “delivered” scan — but we always work with you.)

Returns & exchanges

You can't tell whether lingerie fits without putting it on, so our policy is built around that: try eligible items on briefly, over your own underwear, and if the fit or feel isn't right, start a return within 30 days of delivery at lxintimates.com/returns.

What it costs

• Size exchange or store credit — free. We email a prepaid return label and send the new size (or issue credit) once the original is on its way back.
• Refund to your card — a flat $6.95 return-shipping fee is deducted from the refund. The original outbound shipping isn't refunded.
• Faulty, damaged, or wrong item — always free, with a full refund including original shipping. See below.

Prefer to skip the fee? Choose a size exchange or store credit — both ship with a free label.

How it works

1. Start your request at /returns with your order number and the email you used at checkout. Choose the items, a reason, and how you'd like it resolved, and confirm the item's condition.
2. We review every request within 1 business day. If it's approved we email a prepaid return label; for a fault claim we check your photos first.
3. Send the parcel back within 14 days of getting the label. We inspect every return on arrival.
4. Once it passes inspection, a refund goes to your original payment method within 5–10 business days (minus the $6.95 fee for card refunds), or we ship your exchange / apply your store credit.

Condition & inspection

To be accepted, an item must come back within the window, unwashed and unworn beyond a brief fitting, free of marks, scent, makeup, deodorant, self-tan, and pet hair, with all tags attached and the hygiene liner or seal intact. Returns are inspected on arrival; items showing wear beyond a brief try-on are refused and shipped back to you at your cost, and no refund is issued. You confirm the condition when you submit the request.

For hygiene, these can't be returned once opened or worn:

• Panties, thongs, and briefs
• Bodysuits and one-piece garments with a gusset
• Hosiery, stockings, and socks
• Any item where the sealed hygiene packaging has been opened or the liner removed
• Items marked Final sale, and gift cards

Bras, bralettes, lingerie tops, sleepwear, robes, and shapewear without a gusset can be tried on and returned as long as the tags and any liner are still attached.

Faulty, damaged, or wrong item

That's on us. Start a return at /returns within 30 days, choose the matching reason, and attach photos of the fault or the wrong item. Every fault claim is reviewed by our team before it's approved — there is no automatic approval. Once approved you get a free return label and a full refund including original shipping, or a replacement, with no fee and no try-on conditions.

Exchanges

Pick Size exchange when you start your return and tell us the size you want in the notes. We ship the replacement as soon as the original is scanned by the carrier, subject to stock — message us first if you're between sizes and we'll help.

Outside the US

Returns from Canada, the UK, and Australia follow the same rules and timeline, but the return label isn't prepaid and any duties or taxes you've already paid can't be recovered. Faulty or wrong-item returns are still covered in full.

Return labels and packaging are never marked as lingerie. Questions? Ask us.